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Following on from our Battered, Bruised and Inadequate email we want to share a coaching tool which will help you to get the most from a feedback session – whether you’re giving or receiving the feedback. This tool offers questions to support and challenge thinking so that feedback is effective and achieves positive results WITHOUT causing major feelings of inadequacy. It encourages us to examine positive and negative aspects of feedback and link back to what we know about ourselves and what we don’t know and could do with exploring more fully.

 

 

 

Expected

Unexpected

Positive

We often know what we do well because we receive regular positive feedback about these things. Instead of simply hearingthis praise and doing nothing with it – ask yourself these questions:

 

  • How can I celebrate this?
  • How can I use this to further improve my practice?
  • How can I use this to help others?

Receiving positive feedback that we don’t expect is like a surprise birthday present. After the initial joy, it’s important to examine it further by asking yourself these questions:

 

  • What am I most pleased about to hear this?
  • How will I celebrate this?
  • How can I build on this?

Negative

We’re often aware of some of the areas that need improvement. To apply this expected feedback and make a positive change, ask these questions:

 

  • What actions have I already taken to address this concern?
  • How successful were those actions?
  • What else do I need to do?
  • If I don’t make the necessary changes, how will this impact my practice/ placement/ results?

This feedback is the most difficult to hear and understand. It can also be the source of much self-discovery, if we’re open to it. This unexpected feedback often comes from areas that we don’t want to acknowledge and can cause strong emotions. When we learn to deal with it we can take big steps forward. Ask these questions:

 

  • What other information do I need to make sense of the feedback?
  • What support do I need to deal with the implications?
  • What plan can I put in place to make small, achievable changes in the short term?
  • How will improving this impact other areas of my placement or life?

 

 

 

Let us know how this works for you.

 

  

 

The Coachmark Team

 

Coachmark supports schools in achieving excellence and recognition through the use of their coaching practices. Contact us for further information: info@coachmark.org.uk

 

info@coachmark.org.uk